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Dr Mervat Akladious Surgery Practice Policies

Important Information for Our Patients

Everything you need to know about appointments, fees, opening hours, and accessing care at Dr Mervat Akladious Surgery.

Electronic Communication Policy

Guidelines for communicating with our practice through email, text messages, and online booking. What you need to know about privacy and security.

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Social Media Policy

Our approach to social media and how we interact with patients online. Important guidelines for protecting your privacy on social platforms.

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Patient Privacy Policy

How we collect, store, and protect your personal health information. Your rights regarding privacy and our commitment to confidentiality and data security.

Learn More (PDF)
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Appointments

Booking Your Appointment

Appointments are necessary and can be made:

  • In person at the practice
  • By phone: (02) 9643 2362
  • Online through our website or HealthEngine

Urgent Care

Urgent medical problems will always be dealt with promptly. Please inform reception if you have an urgent concern.

Long Consultations

Appointments for long consultations are available. Please request these when booking if you need extended time with the doctor.

Operating Hours

Monday to Thursday

  • Morning9:00am – 1:00pm
  • Afternoon3:00pm – 6:00pm

Closed

Friday, Saturday, Sunday & Public Holidays.

What to Bring

Please remember to bring:

  • Your Medicare card
  • Healthcare or Pension card (if applicable)
  • List of current medications
  • Any relevant medical records or test results

Fees and Billing

We believe quality healthcare should be accessible to everyone. Here’s what you need to know about fees and payment at Akladious Surgery.

Bulk Billing

All patients are bulk-billed. Please bring your Medicare card with you to the surgery.

Payment Methods

Visa and MasterCard are accepted.

Fees for Forms

Fees apply for completing medical certificates, insurance forms, and reports. These are not covered by Medicare or health insurance

After Hours Care

When the Surgery is Closed

Sydney Medical Service: 8724 6300

Available:
Monday to Friday: 6pm – 8am
Saturday to Monday: 10am (Sat.) – 8am (Mon.)

Emergency Contact

Phone: 0434 319 175

Available:
Monday-Thursday : 8am – 9am
Saturday: 8am – 10am

In an emergency ring 000 for an ambulance.

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Home Visits

There are home visits if you are too sick to come to the surgery.

How to arrange: Ring (02) 9643 2362 in the morning if possible so that house calls can be made at a convenient time.

Important: Please notify the staff for any changes in your telephone number and/or address.

Feedback and Complaints

Your feedback is welcomed and will be handled promptly with absolute confidentiality.

Health Care Complaints Commission:

  • Phone: 1800 043 159
  • Phone: (02) 9219 7444